FAQ

Find answers to our most frequently asked questions.

Still need help? Email us at [email protected].

Please allow 3-7 business days to process and ship your order. Once an order is processed and shipped, it can take 1-8 business days to be delivered, depending on your location relative to the Los Angeles area and your selected shipping method. Carrier delivery time frames may be extended and are not guaranteed.

Your tracking number will be sent by email once your order has been fulfilled. You can also find it by logging into your account and viewing your order for the latest tracking information.
Economy Ground Shipping
3-8 business days once shipped - $8.50
Orders ship within 3-7 business days.
Free Economy Shipping on orders $100+

Standard Ground Shipping
1-5 business days once shipped - $12.50
Orders ship within 3-7 business days.

International Shipping
Unavailable. Please visit kappa.com to find a retailer for your country.

If you have selected the option to purchase Loop's Free Returns & Package Protection product at checkout, please visit the Seel Resolution Center (https://resolve.seel.com/), as they will be able to assist you promptly.

At this time, we ask you to contact the carrier with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. For customers whose packages are lost in transit, please contact [email protected] with your order number.
If your tracking indicates that your order is being sent back to us, please contact us at [email protected] to expedite your refund process. Otherwise, your refund will be processed in 10-14 business days from the date it is delivered back to our warehouse.

We are unable to accept returns for items ordered before 2/13/25 or items sold as Final Sale.

- Returns and Exchanges are valid within 30 days of the delivery date.
- Refunds and Exchanges will be processed after items are returned and inspected by our warehouse.
- All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small fee at the time of purchase through Loop Free Returns & Package Protection. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us for your return. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later. Please note that this service does not exempt your order from final sale or other store policies.

Shipping fees and Loop Free Returns & Package Protection fees are non-refundable.

Gift cards are not eligible for returns. Once a gift card is purchased, it cannot be canceled or refunded. Purchases made with gift cards are eligible for exchange or store credit only if an item does not work out.
To start the return process please have your order # handy and visit: https://kappa-usa.loopreturns.com/#/

To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email.

Initial shipping charges, Loop Free Returns & Package Protection, and/or $12.00 return shipping fees are non-refundable. We are not responsible for return packages that may be lost or damaged in transit.

Once your return is delivered, it typically takes 7-14 business days for our warehouse to receive and inspect your return. After passing inspection, a refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Please allow another 3-5 business days for the refund to appear on your statement.
If your item is damaged or defective, please send an email to [email protected] with a picture of the item and its defect, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us and we can ship a replacement. Upon receipt of your goods, please inspect your items and contact us within 15 days to let us know of any damages/defects. If the delivery date is more than 15 days old, we cannot accept any damages and cannot ship replacements.

Customers cannot cancel their own orders. If you wish to cancel, reach out to our team immediately at [email protected] with your order number and reason for cancellation. We will try our best to accommodate your request, but we cannot guarantee it.

If your order has shipped, we cannot cancel the order, and we kindly ask that you go through the returns process once you receive the package should you wish to not keep the items.

Canceled orders are refunded immediately. The time it takes for the refund to be posted to the original form of payment may vary depending on your banking institution.
We kindly ask that customers make sure the items they are placing in the cart are the correct size and color and that the shipping address is correct. Once an order is placed, we cannot adjust your order.

If the order has not yet shipped, we may be able to cancel your order. Email us at [email protected] to see if your order is eligible for cancellation as soon as possible.

Once an order is canceled, customers may re-place the order with their desired size and style. Cancelled orders are refunded immediately, but may take 3-5 business days for the refund to be posted to the original form of payment.

We recommend verifying your billing and shipping information as it seems our website is having trouble recognizing the information. Another option would be to choose PayPal as the method of payment. Please replace your order with this in mind. For more information regarding this, please reach out to your bank.

Our customer service department works Monday through Friday from 9am - 5pm PT and is closed on select holidays. Our typical response time is within 2-5 business days.

Send an email to [email protected].

1. Eligibility:
Sale discounts and markdowns are applicable only to orders containing eligible items during the specified sales period. Eligible items and their corresponding discounts will be clearly indicated on the website. Email, SMS and Mobile App exclusive sales details will be clearly indicated on respective platforms.

2. Sales Period:
The sales period is defined by the dates specified on our website.
Discounts and markdowns are only applicable to orders placed during this defined sales period.

3. Exclusions:
Items not explicitly marked as eligible for the sale are not eligible for discounts or markdowns. The sale does not apply to purchases made before or after the sales period.

4. Pricing:
When products are marked down, discounted prices will be automatically applied to eligible items in your cart during the sales period. When provided with a discount code, discounted prices will be applied to eligible items in your cart when entered during checkout. Discount codes are only valid during the sales period. The original prices and discounts will be clearly displayed for your reference.

5. Limited Stock:
Availability of eligible items during the sales period is subject to stock availability.
We reserve the right to limit the quantities of eligible items per order.

6. Order Processing:
Orders placed before or after the sales period will be processed at their regular prices.
No price adjustments will be made for items ordered outside the specified sales period.

7. Returns and Exchanges:
Our standard return and exchange policy applies to all eligible items. Items marked clearance or Final Sale are not eligible for returns or exchanges. Items purchased during the sales period can be returned or exchanged according to our regular policies.

8. Cancellation:
Once an order is placed, it cannot be canceled or modified to take advantage of the sale if it falls outside the sales period.

9. Right to Modify:
We reserve the right to modify, extend, or terminate the sales period at our discretion.
Any changes to the sales terms will be updated on our website.
By placing an order during the sales period, you agree to these terms and conditions. We encourage you to review them carefully before making your purchase.For any questions or concerns, please contact our customer support team at [email protected].

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FAQ

Shipping

Returns & Exchanges

Cancellations & Order Changes

General FAQ

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FAQ

Shipping

Returns & Exchanges

Cancellations & Order Changes

General FAQ

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